Privacy Policy

Introduction

At Aetherstorm Vornix Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification (for registration purposes)
• Reservation details and preferences
• Communication records and feedback
• Loyalty program information

Automatically Collected Information

We may automatically collect certain information about your visit, including:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Processing reservations and providing hotel services
• Managing your account and preferences
• Processing payments and preventing fraud
• Communicating with you about your stay and our services
• Improving our services and customer experience
• Marketing and promotional activities (with your consent)
• Complying with legal requirements and regulations
• Ensuring the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety and security of our guests, staff, or property
• Consent: When you have given us explicit consent to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure payment processing systems
• Regular backup and recovery procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Guest registration information for 7 years (as required by Canadian law)
• Payment information for the duration required by financial regulations
• Marketing preferences until you opt out or request deletion
• Website usage data for up to 2 years

Your Rights and Choices

Under Canadian privacy laws, you have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a structured format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw your consent for certain uses of your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.